Market Research company ReporterLinker has recently published their European Hosted IP Telephony and UCaaS Market 2020 report. The publication confirms that European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions in order to become more agile and more easily adapt to ever-evolving market conditions. It also states that the COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and delivery of services independent of user location, network, and devices
ReportLinker says “Although market slowdown is inevitable in the short term due to the pandemic, the UK market will soon bounce back driven by ISDN services decommissioning, growing awareness of cloud services benefits, expanding variety of service offerings tailored for different types of customers, and the need for business agility in an increasingly global economy and accelerating pace of change due to rapid technology development”.
We believe that companies throughout the UK will be re-evaluating the business communications used by their office and home workers, moving them away from applications with poor data security and little functionality towards more professional business grade applications with built-in disaster recovery.