COMMUNICATIONS
Better business communications whether in or out the office
Hosted Telephony from 1CONNECT is transforming business communications.
It enables organisations to put in place a single telephony platform that meets the needs of all employees, regardless of their location and the device they choose to use.
COMMUNICATIONS
What is Hosted Telephony?
Hosted telephony or as it’s sometimes called Cloud telephony or VoIP (voice over IP), is a means of delivering your business communications through the internet as opposed to an on premise system and is managed in a private data centre by your provider.
Here are just some of the benefits a 1CONNECT Hosted telephony solution can bring to your business;
- Bria Stretto softphone app allows users to work from any device in any location and calls made and received are presented as a landline number.
- Scale the number of users and features in line with your business needs on a pay as you use basis.
- Users have access to a central portal where they can set their landlines to divert to mobile, join or remove Hunt groups and divert numbers to hot desk phones.
- Free calls to landline and mobile number bundles included
- Integrate CRM and email through our customer apps, providing real time analytics.
- No upfront capital investment required, simply pay on a per user per month basis.
- Full support package as standard.
- New features and software updates applied in real time to all users via the Cloud, meaning you don’t have to worry about future proofing your communications.
- Upgrade your current handsets to the latest models by leading vendors such as Cisco and Poly.
- Hosted on Broadsoft platform offering the highest levels of reliability and disaster recovery.
- No unnecessary line rental charges and expensive maintenance costs for on premise hardware providing significant savings on call charges.
ISDN Switch Off
BT have announced that traditional ISDN lines will be switched off in 2025 and are encouraging businesses to embrace the new technology and benefits that hosted telephony can provide.
If you are currently in a telephony contract due to expire before 2025, then now is the time to look at upgrading your business communications to one of our 1CONNECT packages.
Take a look at our video presentation to see how the ISDN switch off could affect you.
Integration
While there is great value is adopting a VoIP system, there is even greater value with integrating VoIP with the other software applications used by your organisation. Working with 1Connect, integration specialists Monda Go provide an application to connect your CRM, sales or accounting software with your VoIP system unlocking easier ways of working by releasing new features enhancing your communications.
Counterpath
a leading provider of Unified Communications (UC) software to enterprises, service providers and original equipment manufacturers.
1CONNECT offers the Bria Stretto softphone app for desktop and mobile platforms which can be used in conjunction with or as a replacement for your desk phone. After installing the app powered by Counterpath technology your chosen device immediately becomes another extension of your business phone system.
The use of the softphone is well-suited to a bring-your-own-device (BOYD) environment where the app can be used exclusively for calls related to your organisation, without the need to provide the user with another physical device.
Mondago
Leaders in Computer Telephony and CRM Integration
The integrator application is an additional licence for software that can be purchased per user and installed on the user’s desktop to enable simple integrations.
The integrator is available as a lite version designed to integrate only with MS Outlook and Google Contacts, or the integrator DB is designed to interact with a wider range of business software packages.
Dubber
The world’s most scalable call recording service
As business requirements become more sophisticated and as the compliance landscape changes, there is more demand now than ever for voice call recording services.
If you are an inbound or outbound contact centre then you will need your call recordings for training, or to verify your quality standards. If you sell over the phone, or are in any way involved in financial services then you will need to record your calls for regulatory reasons.
1CONNECT have partnered with Dubber, a best-in-breed hosted call recording service to provide a compliant and intuitive experience.
- Ease of access
Call recordings are accessed and played back using any internet browser program.
- Call Sharing
Call recordings can be listened to by users or shared to any 3rd party using a unique URL.
- Secure Storage
Call recordings are held securely withing the AWS UK Cloud, snd encrypted using HTTPS.
- Fully Compliant
Call recordings fulfill compliance requirements of MiFID II and GDPR.
Akixi
Award winning call and contact analytics
For organisations dependant on their phone system for customer communication 1CONNECT have partnered with Akixi, an award winning call reporting service who provide real-time reporting. The Akixi real-time call analytics integrates with our VoIP service allowing for level monitoring of incoming calls, calls waiting and calls in progress all from a single digital wallboard.
The digital wallboards (available with Akixi 1000 and 20000) can be configured to show the precise metrics you need and can be accessed via desktop, laptop, tablet and smartphone, and even certain handsets to fine-tune your contact strategy and motivate teams.
Grouping staff extensions into hunt groups enables professional cover for calls
Your business phone number is important, bring it with you for free
Integration with CRM Tools like Salesforce, Skype, Office 365 and many more
24/7/365 UK-based customer support with an average with an average wait time of 2 seconds
Record all calls in line with MiFID2 regulations and PCI compliancy standards
Access to real time reporting and contact centre analytical data
Operate business from anywhere with access to your phone system on the go
Efficiently direct your incoming calls to the desired extension or departement
Grouping staff extensions into hunt groups enables professional cover for calls
Your business phone number is important, bring it with you for free
Integration with CRM Tools like Salesforce, Skype, Office 365 and many more
24/7/365 UK-based customer support with an average with an average wait time of 2 seconds
Record all calls in line with MiFID2 regulations and PCI compliancy standards
Access to real time reporting and contact centre analytical data
Operate business from anywhere with access to your phone system on the go
Efficiently direct your incoming calls to the desired extension or departement
Grouping staff extensions into hunt groups enables professional cover for calls
Your business phone number is important, bring it with you for free
Integration with CRM Tools like Salesforce, Skype, Office 365 and many more
24/7/365 UK-based customer support with an average with an average wait time of 2 seconds
Record all calls in line with MiFID2 regulations and PCI compliancy standards
Access to real time reporting and contact centre analytical data
Operate business from anywhere with access to your phone system on the go
Efficiently direct your incoming calls to the desired extension or departement
What are my handset choices?
1CONNECT provide a choice of feature rich IP phones with our hosted telephony packages from leading vendors such as Cisco and Poly.
We also provide the option to keep your existing handsets by simply purchasing a licence for each individual user.
Handsets
Poly VVX201
Basic Range / LCD Screen / PoE Ready
2 Line Capacity / 2 Ethernet Ports
Poly VVX401
Mid Range / Colour Screen / PoE Ready
12 Line Capacity / 2 Ethernet Ports / 2 Gig-E ports
Poly VVX601
Executive Range / Colour TouchScreen / PoE Ready
16 Line Capacity / 2 Gig-E ports / Bluetooth Headset Support
Cisco 6841
Basic Range / LCD Screen / Power supply only
4 Line Capacity / 2 Gig-E ports
Cisco 7841
Mid Range / LCD Screen / PoE Ready
3 Line Capacity / 2 Gig-E ports / RJ9 Headset Support
Cisco 8841
Executive Range / Colour Screen / PPoE Ready
9 Line Capacity / 2 Gig-E ports / HD Codec (G722) Support
Why Choose Us?
AGILITY
Add or remove new users to scale with your business
Add new features as you need them
Software upgrades distributed to all users in real time
RELIABILITY
Hosted on the Cisco owned industry leading broadsoft platform
Ensure the highest levels of uptime for your phone systems
Disaster recovery and security features built in
FLEXIBILITY
Work on the go using Bria Softphone
Calls presented as landline number no matter which device is used
Integrate with your chosen internal CRM applications
AFFORDABILITY
Save on call and line costs
Spread the cost over a fixed term contract – OPEX
Save on maintenance charges for on premise PBX equipment
VoIP Deals
1CONNECT
FLEX- VoIP Subscriber Licence
- Unlimited Local & National Calls
- Unlimited Mobile calls
- Voicemail
- Voicemail to Email
- Call Waiting
- Call Pickup
- Call Divert
- Call Transfer
- Caller Display
- CLI Presentation
- Hunt Grouping
- IVR Auto Attendant
- Bria Stretto Mobile App
- Office 365 Integration
- CRM Integration
1CONNECT
GO- VoIP Subscriber Licence
- Unlimited Local & National Calls
- Unlimited Mobile calls
- Voicemail
- Voicemail to Email
- Call Waiting
- Call Pickup
- Call Divert
- Call Transfer
- Caller Display
- CLI Presentation
- Hunt Grouping
- IVR Auto Attendant
- Bria Stretto Mobile App
- Office 365 Integration
- CRM Integration
1CONNECT
COMPLETE- VoIP Subscriber Licence
- Unlimited Local & National Calls
- Unlimited Mobile calls
- Voicemail
- Voicemail to Email
- Call Waiting
- Call Pickup
- Call Divert
- Call Transfer
- Caller Display
- CLI Presentation
- Hunt Grouping
- IVR Auto Attendant
- Bria Stretto Mobile App
- Office 365 Integration
- CRM Integration
1CONNECT
UNIFY- VoIP Subscriber Licence
- Unlimited Local & National Calls
- Unlimited Mobile calls
- Voicemail
- Voicemail to Email
- Call Waiting
- Call Pickup
- Call Divert
- Call Transfer
- Caller Display
- CLI Presentation
- Hunt Grouping
- IVR Auto Attendant
- Bria Stretto Mobile App
- Office 365 Integration
- CRM Integration
Case Studies
A collection of real world use of the technologies we offer in many varied scenarios.
We identify in each case the individual concerns, provide the appropriate solution and highlight the benefits of the completed project.
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