Cloud telephony solutions are increasingly becoming a very popular phone solution for many businesses from SME’s to international conglomerates. Many people know that cloud-based solutions are used for storing data and files but it can also have the capabilities to call and receive phone calls and texts.
Cloud technology makes the running and maintenance of a business telephony system easier than ever. With all of the equipment off-site, cloud technology can ensure things are backed up and there is some sort of disaster recovery plan in place.
Cloud-based solutions deliver numerous benefits to businesses of all sizes that can meet the growing demands and needs of businesses. These benefits include:
It’s a cost-effective solution – There’s no need for large volumes of on-site equipment or legacy hardware, you only pay for as many users as you require and calls are made through your broadband connection.
Easy setup & maintenance – Because there is so little on-site equipment, setting up and maintaining the system is a much simpler job than with a traditional telephone system.
Flexibility – The flexible nature of cloud telephony allows you to easily add and remove users as and when you need. Physical location doesn’t matter, anywhere you’ve got an internet connection, you can have a number. As your business expands and you take on more staff, all you need to do is to buy additional handsets and VoIP licences. You can, therefore, increase capacity gradually and manage your costs effectively.
Portable – The flexibility to use the voice system whilst on the move through a smartphone app or laptop softphone means your business phone system can be taken on the move. You’re not restricted to working at your desk 24/7.
ISDN is seen as old fashioned legacy technology that has a lot of drawbacks for businesses. From 2020 BT will stop supporting ISDN in favour of a VoIP/Cloud telephony set up. Currently there’s over 1.9 million UK business that still need to switch from ISDN phone lines to a VOIP/Cloud-telephony solution via their broadband connection before BT switch off amends to their analogue ISDN phone lines in 2020.
Although the BT ISDN end of life of 2025 has not been set in stone, businesses will be unable to buy systems that use ISDN and PSTN after 2020.
A Cloud Telephony System doesn’t mean lots of equipment or huge overheads. In fact, there is very little equipment you need to run your day-to-day business on the phone. Obviously, there are a couple of things you need – including a phone. But there is a lot less bulk than there might have been 5-10 years ago, meaning there is less to clutter up your office space.
Cloud technology makes the running and maintenance of a business telephony system easier than ever. With all of the equipment off-site, cloud technology can ensure things are backed up and there is some sort of disaster recovery plan in place.
