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CONTACT US 1 1Connect Ltd - Bringing IT and Communications Together

Christmas 2020 Operating Hours

As the Christmas period fast approaches and we all look forward to a much needed rest ready for what we hope will be a much more positive 2021 we just wanted to share with you our operating hours for the Festive period

The last day you can raise Sales enquiry is Thursday 24th December by noon, our Sales team will return to the office on Monday 4th January

Date

CONTACT US 2 1Connect Ltd - Bringing IT and Communications Together

Opening Times

CONTACT US 2 1Connect Ltd - Bringing IT and Communications Together

Contact Numbers

CONTACT US 2 1Connect Ltd - Bringing IT and Communications Together

* denotes Support and Fault Tickets only

Any Portal or system changes must reach us via our TICKETING SYSTEM by 12noon on Wednesday 22nd December this will then give us a 24 hour window to make sure all of our customers are dealt with in the appropriate manner.

These changes include

  • Any Change to office hours
  • Uploading new Out of Hours Messages
  • Any Changes to hunt groups or the system
  • Call diverts
  • Changing system opening hours

We will be available during the Christmas period for Technical Support / Faults and escalations only.  To action this just simply call our office on 01925 530150 during the above office hours.

If you need to raise anything non-support related during this time it will be classed as non essential and will carry a 3 Day working SLA.
All Sales Queries will be scheduled for our return to business on Monday 4th January

Alternatively if you would like any training on our portal so you can make any changes during the break yourselves we would be happy to schedule this in the coming weeks.

We hope you all enjoy Christmas and New year with your families and continue to stay safe and we look forward to supporting you into 2021 and beyond.

We’re here to take your enquiries by phone or email and look forward to hearing from you. Alternatively complete our form here and we'll contact you.

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Find us

1 Connect Ltd
Genesis Centre
Garrett Field
Birchwood Park
Warrington
WA3 7BH

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